Click HERE To 

Track Your Order via USPS

 
Shipping Policy

 

 

 Lady Elise Beauty LLC ("we" and "us") is the operator of (https://elisepink.com)
 ("Website"). By placing an order through this Website you will be agreeing to
 the terms below. These are provided to ensure both parties are aware of and
 agree upon this arrangement to mutually protect and set expectations on our
 service.

 1. General
 Subject to stock availability. We try to maintain accurate stock counts on our
 website but from time-to-time there may be a stock discrepancy and we will not
 be able to fulfill all your items at time of purchase. In this instance, we will
 fulfill the available products to you, and contact you about whether you would
 prefer to await restocking of the backordered item or if you would prefer for us
 to process a refund.

 2. Shipping Costs
 Shipping costs are calculated during checkout based on weight, dimensions and
 destination of the items in the order. Payment for shipping will be collected
 with the purchase.
 This price will be the final price for shipping cost to the customer.

 3. Returns
 3.1 Return Due To Change Of Mind
 Lady Elise Beauty LLC will happily accept returns due to change of mind as long
 as a request to return is received by us within 0 days of receipt of item and
 are returned to us in original packaging, unused and in resellable condition.
 Return shipping will be paid at the customers expense and will be required to
 arrange their own shipping.
 Once returns are received and accepted, refunds will be processed to store
 credit for a future purchase. We will notify you once this has been completed
 through email.
 (Lady Elise Beauty LLC) will refund the value of the goods returned but will NOT
 refund the value of any shipping paid.

 3.2 Warranty Returns
 Lady Elise Beauty LLC will happily honor any valid warranty claims, provided a
 claim is submitted within 90 days of receipt of items.
 Customers will be required to pre-pay the return shipping, however we will
 reimburse you upon successful warranty claim.
 Upon return receipt of items for warranty claim, you can expect Lady Elise
 Beauty LLC to process your warranty claim within 7 days.
 Once warranty claim is confirmed, you will receive the choice of:
 (a) refund to your payment method
 (b) a refund in store credit
 (c) a replacement item sent to you (if stock is available)

 4. Delivery Terms
 4.1 Transit Time Domestically
 In general, domestic shipments are in transit for 2 - 7 days

 4.2 Transit time Internationally
 Generally, orders shipped internationally are in transit for 4 - 22 days. This
 varies greatly depending on the courier you have selected. We are able to offer
 a more specific estimate when you are choosing your courier at checkout.

 4.4 Change Of Delivery Address
 Orders placed before 04 PM - MST (UTC-07) will be dispatched the same day,
 otherwise, within the next business day (Monday-Saturday).
 Our warehouse operates on Monday - Friday during standard business hours, except
 on national holidays at which time the warehouse will be closed. In these
 instances, we take steps to ensure shipment delays will be kept to a minimum.

 4.4 Change Of Delivery Address
 For change of delivery address requests, we are able to change the address at
 any time before the order has been dispatched.

 4.5 P.O. Box Shipping
 Lady Elise Beauty LLC will ship to P.O. box addresses using postal services
 only. We are unable to offer couriers services to these locations.

 4.6 Military Address Shipping
 We are able to ship to military addresses using USPS. We are unable to offer
 this service using courier services.

 4.7 Items Out Of Stock
 If an item is out of stock, we will dispatch the in-stock items immediately and
 send the remaining items once they return to stock.

 4.8 Delivery Time Exceeded
 If delivery time has exceeded the forecasted time, please contact us so that we
 can conduct an investigation.

 5. Tracking Notifications
 Upon dispatch, customers will receive a tracking link from which they will be
 able to follow the progress of their shipment based on the latest updates made
 available by the shipping provider.

 6. Parcels Damaged In Transit
 If you find a parcel is damaged in-transit, if possible, please reject the
 parcel from the courier and get in touch with our customer service. If the
 parcel has been delivered without you being present, please contact customer
 service with next steps.

 7. Duties & Taxes
 7.1 Sales Tax
 Sales tax has already been applied to the price of the goods as displayed on the
 website

 7.2 Import Duties & Taxes
 Import duties and taxes for international shipments will be pre-paid, without
 any additional fees to be paid by customer upon arrival in destination country 

 8. Cancellations
 If you change your mind before you have received your order, we are able to
 accept cancellations at any time before the order has been dispatched. If an
 order has already been dispatched, please refer to our refund policy.

 9. Insurance
 Parcels are insured for loss and damage up to the value as stated by the
 courier.

 9.1 Process for parcel damaged in-transit
 We will process a refund or replacement as soon as the courier has completed
 their investigation into the claim.

 9.2 Process for parcel lost in-transit
 We will process a refund or replacement as soon as the courier has conducted an
 investigation and deemed the parcel lost.

 10. Customer service
 For all customer service enquiries, please email us at order@elisepink.com